Responsible for taking guest orders and delivering exceptional guest service.

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
• Takes food and beverage orders from guests and serves them in a timely manner.
• Completes all opening, running, and closing duties.
• Familiarizes with the food selections offered, the ordering process, and the expediting of food items.
• Maintains L.E.A.D. parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs supervisor or manager on duty with any concerns. 
• Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures.
• Places orders for alcoholic beverages using the established product ordering standards.
• Follows established cash handling procedures for revenue and tips.
• Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Makes change and issues receipts to guests.
• Receives cash, credit cards, or comps from guests for goods or services and records amounts received.
• Recalculates or calculates bill and itemizes list and ticket showing amount due using point of sale system.
• Fulfills end of shift cashier closing duties, such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
• Assists other department Team Members as needed.
• Performs other duties as assigned.

• High School Diploma or GED Certificate preferred.
• Previous serving experience in a fine dining environment is preferred. 
• Excellent guest service skills; ability to upsell.
• Knowledge of alcoholic/non-alcoholic drink offerings and how to serve them; wine pairing knowledge is preferred.
• Excellent interpersonal skills with demonstrated patience and tact.
• Exceptional detail and follow-up skills.
• Ability to process payments via a point-of-sale system, if applicable.
• Excellent verbal and written communication skills.
• Basic English reading and writing skills; proficient in English conversation skills.
• Must be able to read labels, ingredients, and instructions, and write basic lists, notes, and directions; able to converse effectively with co-workers and guests.
• Excellent organizational, decision-making, and time management skills.
• Able to maintain composure at times of high volume.
• Must be able to work effectively within a team.
• Willingness to work flexible schedules and hours, including evenings, weekends, special events, and holidays.
• Ability to uphold department and company standards of etiquette and guest service while in the presence of guests and other Team Members.
• Must follow safety guidelines and grooming standards.
• Must maintain uniforms, using proper washing and ironing techniques, if applicable.
• Must obtain food handler card within 30 days of employment. Must obtain mandatory alcohol sales and handling training within 30 days of employment and must be retrained every two years.
• Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.