Under the general supervision of the Bell Captain, the Bell Attendant is responsible for greeting guests, assisting with guest luggage, and extending superior guest service.
Responsibilities
Welcomes guests to hotel with a warm and sincere greeting; addresses guests by name upon meeting and departing.
Opens doors for guest, clients, and Team Members.
Escorts guests to rooms and gives thorough instructions on all features and functions of guest room.
Responds to and answers in-house guest calls for bell service.
Handles and carries guest luggage.
Offers to fill guest ice bucket.
Checks in laundry from cleaners and delivers guest laundry.
Delivers gift baskets, flowers, and all special deliveries to guest rooms.
Runs errands for guests and hotel office Team Members.
Cleans and polishes luggage cart and front entry doors.
Gives directions and relays information to guests.
Maintains baggage hold room and claim tickets.
Provides information about Chumash Casino Resort facilities and the local area.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED Certificate.
One year of prior experience in hotel environment is preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.