The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play. The Ambassador Hosts maintain the VIP Services Desk.

• Responsible for providing optimal guest service to all players with a main focus on Gold card holders via delivery of personalized customer services.
• May occasionally serve as back-up to Executive Hosts or Casino Host.
• Assists Promotions and other casino personnel, as needed, to assure the success of slot, table and VIP promotions.
• Assists in calculating guest play and worth to comply with their needs.
• Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events
• Works promotions, events, and special activities as assigned by Player Development management.
• Ambassador Hosts will serve in a “Mobile function,” which includes walking the casino floor to ensure that CLUB Indulge cards are reading effectively, and to provide guests with instructions on how to use Freeplay.
• Informs CLUB Indulge members about the benefits of our tiered card program.
• Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
• Responds to uncoded and Gold card notifications, ensuring that all of guests needs are being met.
• Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
• Answers questions about the CLUB Indulge, rewards, promotions, casino directions, etc.
• Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
• Issue CLUB Indulge Cards explaining all of the rewards and benefits
• Assists guests with hotel, Spa, and Willows restaurant reservations.
• Issue redemptions to guests as needed.
• Communicates between guest and staff to ensure customer satisfaction.
• Performs other duties as assigned.

• High School diploma or GED certificate.
• Associate’s degree preferred.
• One year of customer service experience required.
• Knowledge of casino, slot and table games is preferred.
• Excellent oral and written communication skills.
• Basic computer proficiency, including Microsoft Office applications, email, and internet.
• Excellent interpersonal skills with demonstrated patience and tact.
• Exceptional detail and follow-up skills.
• Must be able to work weekends, evenings and holidays when necessary.
• Able to effectively establish priorities and meet deadlines.
• Multi-task oriented.
• Employee must apply for, receive, and maintain a gaming license from the Gaming Commission.
• Native American hiring preference applies.