Responsible for selling Gift Shop retail merchandise while providing Five Diamond guest service. The Sales Associate is also responsible for maintenance of the gift shop appearance and inventory.
Responsibilities
Performs store opening and closing procedures.
Exemplifies high standards of guest service and professionalism at all times including welcoming and greeting guests with a friendly engaging attitude.
Sells productively while displaying confidence and enthusiasm.
Provides courteous, helpful guest service.
Remains knowledgeable on products offered and communicates product knowledge with customers.
Processes purchase transactions via point of sale system, properly accounts for all transactions and monies according to Gift Shop policies and procedures.
Maintains and builds good guest relations.
Ensures the Gift Shop remains neat and tidy at all times.
Ensures that guest suggestions, concerns and complaints are referred promptly and professionally to the Retail Manager.
Performs other duties as assigned by the Gift Shop.
Qualifications
High School Diploma or GED Certificate.
Must be 21 years of age.
Six months previous experience in sales and guest service preferred.
General knowledge of retail operations.
Basic proficiency in 10-key and computerized cash register.
Basic proficiency in computers, including Microsoft Office and database applications, e-mail and Internet.
Must possess basic math skills including addition, subtraction, multiplication, division, in whole numbers and decimals.
Must possess exceptional guest service skills.
Excellent interpersonal skills with demonstrated patience and tact.
Must be able to complete multiple tasks and help multiple guests in a courteous and timely manner.
Must be able to work weekends, evenings and holidays.
Must be able to meet scheduling requirements and maintain a good attendance records.
Must be able to communicate clearly and intelligibly with casino and Gift Shop guests and Team Members.
Should be dependable, responsible and able to work with minimal or no supervision at times.
Exceptional detail and follow-up skills.
Team Member must be able to read and write legibly in English language.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.