Performs all activities at the Information Desk, including dispatching Valet Drivers and Traffic Officers, assisting guests in person with general questions and inquiries, answering two-way radio phones and phone calls routed to the information desk, data entry of all valet tickets, visitor check-ins, lost and found, coat checks, paging guest, casino announcements, and assisting with department staff as needed.

• Dispatches Valet Drivers to retrieve guest vehicles in a timely and accurate manner.
• Inputs valet ticket information into the valet tracking system on a daily basis.
• Continuously monitors valet areas and informs Valet Supervisors of any areas needing attention.
• Greets all guests in a cordial and professional manner; provides information to guests in person regarding approximate wait time for their vehicle, resort amenities, promotions, events, directions, etc.
• Receives incoming calls to the Information Desk; answers general questions and inquiries, or redirects phone calls accordingly, ensuring exceptional guest service is provided.
• Receives all incoming calls from the self-parking and valet garage’s call boxes and provides information or dispatches Traffic Officers or appropriate staff as needed.
• Responds to two-way radio calls from Valet Supervisors and Traffic Officers and provides appropriate service as needed.
• Coordinates coat check-ins and the handling of lost and found items.
• Makes intercom announcements for bus departures and for paging guests as needed.
• Responsible for issuing visitor badges and communicating with appropriate department personnel to meet with visitor(s).
• Remains up-to-date with all resort information, including promotions, events, and other frequently requested information.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• Exceptional customer service skills; able to communicate accurate information in a cordial and professional manner.
• Excellent interpersonal skills with demonstrated patience and tact.
• Able to communicate information clearly and accurately via phone, two-way radio, and casino intercom.
• Able to multi-task; able to prioritize data entry responsibilities, customers, answering phones, etc.
• Basic proficiency in computers, including Microsoft Office applications, e-mail, and internet.
• Able to type and enter data efficiently and accurately to meet the demands of daily valet ticket inputs.
• Exceptional detail and follow-up skills.
• Able to stay abreast of ever-changing resort events and promotions.
• Able to maintain composure and keep calm during stressful situations and increased activity.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.