The Valet Supervisor oversees valet and traffic control operations to ensure guest arrivals and departures are pleasant and efficient for all valet patrons. Ensures guest service and safety are priorities.
Responsibilities
Directs and supervises Valet Drivers, Valet and Information Desk Attendants, and Traffic Officers.
Assists in the resolution of guest problems involving valet services.
Fills out Valet Incident Reports completely and accurately and takes digital photos of accidents as needed; ensures appropriate information is submitted to Risk Management.
Ensures that all equipment and software applications are functioning efficiently; reports any malfunctions and inventory shortages.
Reports all concerns and/or problems to the Valet Manager.
Assists in the maintenance of Team Members’ attendance records by reporting early outs, overtime, etc. according to established policies.
Assesses incoming vehicles for proper mechanical function prior to being parked in valet.
Responsible for conducting daily inspections of the valet garage and driveway.
Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
Prepares work and break schedules for each shift.
Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED Certificate.
Three years of experience in transportation or a related field, including one year at a supervisory level.
Basic computer proficiency utilizing Microsoft applications, e-mail, and Internet.
Must possess a valid California Class A and/or B License with a “P” passenger endorsement and have air brake endorsement.
Driving record must have less than 50% of the permissible points allowed per California DMV.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.