Under the direction of the Unified Communications Manager, the Unified Communications Technician is responsible for the physical network connectivity of Enterprise communication systems. This includes, but is not limited to, troubleshooting and resolution of connectivity issues, connectivity to support system upgrades, fiber installation and splicing, low voltage electrical, and internal work order completion for requested add, moves, and changes for Chumash Enterprises. 

This role and its function are part of the Information Technology shared services model. A Team Member in a shared service structure, works within a dedicated business unit (including people, processes, and technologies) that is structured as a centralized point of service and is focused on defined business functions. These units typically serve multiple business groups enterprise wide, and typically have established Service Level Agreements.

• Assists with the installation of needed communication equipment/connections for co-worker AMC.
• Assists throughout the Enterprise with communication equipment and/or connections needed for special events, including concerts and sporting events.
• Ensures equipment inventory meets all properties’ growth needs.
• Investigates and resolves service issues with Cisco-Call Manager.
• Performs software and hardware upgrades to current supported systems.
• Obtains bids from vendors for work needed to support internal communications   systems.
• Performs routine system maintenance on Motorola MTR2000 radio system.
• Provides back up support for cellular and two-way radio system as needed.
• Assists with software and hardware upgrades to current supported systems.  
• Provides assistance when needed with all services supported by the Unified Communications team.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• Associate’s Degree or equivalent work experience.
• RCDD certification preferred.
• Certification on scissor/forklift or ability to obtain is preferred.
• Must have a valid CA driver’s license.
• Willingness to work flexible schedules in a 24/7 work environment.
• Two years of experience with cable installation, call manager administration, programming, and implementing ACD queues.
• Experience in a hospitality/casino environment preferred.
• Experience with rack and cabinet installation for Cisco Call Manager and related communication systems preferred.
• Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.