Provides the highest level of Guest Service, by performing cashiering functions in support of the Cage/Vault Department.
Responsibilities
Responsible and accountable for a window bank, as assigned.
May be assigned to any location which includes the Main Cage, Kiosk Operations, Vault Operations, and Hard/Soft Count Room.
Provides the highest level of Guest service.
Makes change, redeems tickets, and chips for guest from the assigned bank.
May be assigned to verify transactions completed by other Team Members as required.
Trains new Cashiers as assigned.
Process transactions quickly and accurately.
Remains current with Title 31 regulations.
Processes fills and credits to Table Games when assigned a Card Room bank.
Issues and receives Food & Beverage Cashier banks. Issues and receives Slot banks.
Processes Credit & Debit Card advances.
Performs check cashing.
Issues and receives Marker transactions.
Rotates as a Kiosk Operator in Kiosk Operation.
Processes Team Member transactions, which includes payments and daily recording of employee tips.
Knowledgeable in promotional events within the casino.
Resolves or redirects inquiries from guests regarding casino promotions and services.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED Certificate.
One year experience in a related field.
Previous experience in hospitality, sales, marketing, promotions, and/or public relations is preferred.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Integrity: Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Oral Communication: Shaping and expressing ideas and information in an effective manner.