Chumash Enterprises

Front Office Supervisor

ID 2024-2122
Category
Hotel Operations
Position Type
Full-Time
Location
US-CA-Solvang

Overview

Supervises the operational activities of the hotel’s front office while providing customer service to hotel guests.

Responsibilities

  • Maintains complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house-count and expected arrivals/departures.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
  • Enforces hotel standards, policies, and procedures with Front Office staff.
  • Ensures security and confidentiality of guest and hotel information.
  • Checks storage areas for proper supplies, organization, and cleanliness.  Completes requisitions to replenish shortages or additional items needed.
  • Monitors and ensures that front entrance, front desk, and public areas are kept clean and organized at all times.
  • Assists guests with reports of lost/stolen articles, following hotel policy.
  • Monitors and ensures that all cashiering procedures comply with accounting policies and standards.
  • Reviews requests for late check-outs and approves according to occupancy.
  • Prints report on discrepant rooms, research discrepancies and enters status accordingly.
  • Inspects V.I.P. arrival rooms frequently, ensuring compliance to standards.
  • Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
  • Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
  • Performs other duties as assigned.

Qualifications

  • High School Diploma or GED Certificate.
  • Bachelor’s Degree in Hospitality or equivalent work experience is preferred.
  • Three years prior experience in hotel front desk operations.
  • Two years prior experience in a lead or supervisory position is preferred.
  • Basic computer proficiency utilizing Microsoft applications, email, and internet.
  • Basic proficiency with a variety of Property Management Systems.
  • Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
  • Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
  • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Location

400 Alisal Road

Minimum Pay Rate

$20.08 per hour

Maximum Pay Rate

$23.62 per hour

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