Responsible for greeting guests, assisting with guest luggage, and extending superior guest service.    

• Welcomes guests to hotel with a warm and sincere greeting; addresses guests by name upon meeting and departing.
• Opens doors for guest, clients, and Team Members.
• Escorts guests to rooms and gives thorough instructions on all features and functions of guest room.
• Responds to and answers in-house guest calls for bell service. 
• Handles and carries guest luggage.
• Offers to fill guest ice bucket.
• Checks in laundry from cleaners and delivers guest laundry.
• Delivers gift baskets, flowers, and all special deliveries to guest rooms.
• Runs errands for guests and hotel office Team Members. 
• Cleans and polishes luggage cart and front entry doors.
• Gives directions and relays information to guests.
• Maintains baggage hold room and claim tickets. 
• Provides information about Chumash Casino Resort facilities and the local area.
• Performs other duties as assigned.

• High School Diploma or GED Certification preferred.
• One year of experience in hotel environment preferred.
• Customer service experience preferred.
• Must have exceptional communication skills, including the ability to converse, read and write in the English language.
• Must be able to work independently.
• Must be willing to work a variety of day, evening, holiday, and weekend shifts.
• Ability to operate cleaning machines and equipment.
• Basic mechanical ability is required.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.