Performs all activities at the Information Desk, including dispatching Valet Drivers and Traffic Officers, assisting guests in person with general questions and inquiries, answering two-way radio phones and phone calls routed to the information desk, data entry of all valet tickets, visitor check-ins, lost and found, coat checks, paging guest, casino announcements, and assisting with department staff as needed.

• Dispatches Valet Drivers to retrieve guest vehicles in a timely and accurate manner.
• Inputs valet ticket information into the valet tracking system daily.
• Continuously checks the Valet Monitor in the valet areas and informs Valet Supervisors of any areas needing attention.
• Greets guests with a sincere and gracious welcome.
• Provides for all their needs upon arrival and departure.
• Provides fond farewells.
• Provides information to guests in person regarding approximate wait time for their vehicle, resort amenities, promotions, events, directions, etc.
• Receives incoming calls to the Information Desk; answers general questions and inquiries, or redirects phone calls accordingly, ensuring exceptional guest service is provided.
• Receives all incoming calls from the self-parking and valet garage’s call boxes and provides information or dispatches Traffic Officers or appropriate staff as needed.
• Responds to two-way radio calls from Valet Supervisors and Traffic Officers and provides appropriate service as needed.
• Coordinates coat check-ins and the handling of lost and found items.
• Makes intercom announcements for bus departures and for paging guests as needed.
• Responsible for issuing visitor badges and communicating with appropriate department personnel to meet with visitor(s).
• Remains up to date with all resort information, including promotions, events, and other frequently requested information.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• One year of customer service experience preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Computer Literacy: Using computers effectively and efficiently in the working environment.
• Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.