Under the direction of the Director of Transportation, the Valet Manager facilitates the efficient operation and function of the Valet department.
Responsibilities
Responsible for all areas of valet and traffic control.
Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
Reports all concerns and or problems to the Director of Transportation.
Recommends and enforce department policy.
Responsible for managing the department to achieve superior customer service.
Coordinates with Human Resources and Risk Management all administrative paperwork.
Establishes and maintains communication with risk management in order to resolve all Valet claims and incidents.
Responsible for maintaining accurate incident reports for Risk Management.
Responsible for overseeing the maintenance and repairs of all casino vehicles.
Plans for and prepares department as necessary for events and holidays.
Responsible for creating and maintaining department schedules.
Establishes relationships with outside vendors and consultants as needed to ensure proper maintenance and repairs of casino vehicles.
Responsible for maintaining all areas in order to provide a safe working environment for subordinate staff.
Assists Director of Transportation with the development of the department budget.
Responsible for maintaining vehicle counts for all casino garages.
Creates and implements new training for Valet Supervisors.
Enforces all casino and department policies.
Prepares and analyzes reports for Director of Transportation Manager as needed.
Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED certificate.
Five years’ prior experience in transportation including one year at the supervisor level.
Previous experience in hospitality, sales, marketing, promotions, and/or public relations is preferred.
Basic computer proficiency utilizing Microsoft applications, e-mail, and Internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Valid California Driver’s License and an acceptable driving record.
Must be able to drive a manual and automatic vehicle.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Leadership: Achieving results through people by successful objective setting,
performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.