The Bus Person is responsible for cleaning, clearing, and setting tables in the dining area and lounge.
Responsibilities
Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
Removes soiled dishes, cups, glassware, and silverware from dining tables and transfers them to kitchen.
Wipes down tabletops and seating areas using proper cleaning agents.
Cleans flooring (e.g., sweeps, vacuums, mops) underneath tables and seating as needed.
Replenishes applicable table settings, including linens, silverware, glassware, and dishes in dining room.
Performs opening duties such as setting tables and arranging furniture, at applicable outlets.
Greets guests and provides guests with water and a complimentary assortment of bread.
Removes plates as requested by guests, servers, and management.
May assist with serving coffee and non-alcoholic beverages.
Performs nightly restocking duties and cleaning of stations.
Familiarize with the food selections offered and the standards in service.
Provides information on resort amenities, events, promotions, etc., in order to increase levels of guest service.
Assists all Team Members in department as needed and applicable (e.g., food running, serving, etc.).
Cleans counters, beverage station, and other equipment at applicable outlets.
Assists in receiving and storing food supplies as needed and applicable.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED Certificate preferred.
Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.
Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
Must successfully complete Serv Safe certification within 30 days of employment.
Previous experience in guest services is preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.