Under the direction of the Learning and Development Manager, the Learning Management System (LMS) Administrator is responsible for the administration, support, and continuous improvement of the organization’s learning management system. This role ensures the LMS is optimized for user experience, content delivery, reporting, and compliance. The LMS Administrator collaborates with internal stakeholders to support enterprise-wide learning initiatives and provides technical support and training to system users.

This role and its function are part of the Human Resource shared services model. A Team Member in a shared service structure, works within a dedicated business unit (including people, processes, and technologies) that is structured as a centralized point of service and is focused on defined business functions. These units typically serve multiple business groups enterprise wide and typically have established Service Level Agreements.

• Administers and maintains the LMS, ensuring system functionality, security, and accessibility.
• Manages user accounts, roles, permissions, and learning assignments.
• Uploads, tests, and maintains course content and learning paths in collaboration with instructional designers and subject matter experts.
• Provides technical support and troubleshooting for LMS users and resolves system-related issues.
• Facilitates training sessions related to L&D initiatives, LMS usage, system navigation, and digital learning tools for Team Members.
• Assists in developing and delivering onboarding and orientation content through the LMS platform.
• Develops and delivers training and job aids to support LMS users and administrators.
• Generates and analyzes reports on course participation, completion, and other key learning metrics.
• Collaborates with internal departments to ensure training content aligns with organizational goals and compliance requirements.
• Maintains documentation of system processes, procedures, and best practices.
• Identifies opportunities for system enhancements and tests new features and updates.
• Promotes the use of LMS best practices and standard operating procedures across departments.
• Ensures compliance with data protection regulations and organizational policies.
• Supports gamification strategies, including badges and leaderboards, to enhance learner engagement.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as required.

• High School diploma or GED certificate.
• Bachelor’s Degree in Information Technology, Education, or a related field, or equivalent work experience.
• Experience in LMS administration or a related role in hospitality, gaming, or a similar industry highly desirable.
• Ability to communicate technical information clearly to non-technical users.
• Ability to have a flexible work schedule to work holidays, nights, and weekends.
• Intermediate computer proficiency utilizing Microsoft applications, email, and Internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Technical Expertise and Usage: Acquiring and applying technical and functional knowledge in a technological area of specialty.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.